Save a history of troubleshooting steps to the client ticket. Troubleshoot and resolve remote systems directly from your system.Connect to remote computers directly from help desk trouble tickets and asset inventory.With built-in integration between both applications, you can: Integrate Web Help Desk with Dameware MRCĭameware Mini Remote Control (MRC) is a remote administration and troubleshooting solution that enhances your Web Help Desk deployment.
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